Refund Policy

We offer a 30-day money-back guarantee. If Selene Hire isn't right for you, you can get your money back for your $1/year plan and for any credits you haven't used. This policy forms part of our Terms of Service.

1. The short version

• Your $1/year plan — refundable in full within 30 days of the charge, including annual renewals.
• Credits you haven't used — refundable within 30 days of purchase, at the price you paid for them.
• Credits you have used — not refundable, because the AI work has already been performed on your behalf.

Nothing here limits any refund or cancellation right you have under the consumer law that applies to you, or under Paddle's Buyer Terms. Where those give you more, they win.

2. The $1/year plan

The $1/year plan is what unlocks the Service. You can cancel it at any time, and you can request a full refund of the plan charge within 30 days of that charge. This applies to your first payment and to every annual renewal.

If we refund a plan charge, the plan ends and access to the Service is suspended, in the same way as if you had cancelled it.

3. Credits

Credits are consumed as Selene performs AI work for you. Because that work costs real money the moment it runs, refunds are based on what you have not used.

Within 30 days of a credit purchase, you can request a refund of the credits from that purchase that are still unused. We refund them at the per-credit price you actually paid, so a half-used pack is refunded at half its price. Refunded credits are removed from your balance at the same time as the refund is issued.

Two things fall outside this:

• Free credits — credits granted at signup or as goodwill were never paid for, so there is nothing to refund. They are simply removed if the plan they came with is refunded.
• Consumed credits — once Selene has parsed, scored, or written something for you, those credits are spent. We cannot refund them, because we have already paid for the AI work that produced the result you received.

Credits expire 12 months from the date they are granted or purchased, regardless of plan status. Expired credits are not refundable — the 30-day window will always have closed well before then.

4. If something goes wrong

The rule above is about change of mind. If credits were consumed because of a fault on our side — a billing error, a duplicate charge, a job that failed and charged you anyway — tell us and we will put it right, including refunding or re-crediting work you were charged for but did not receive. That is not discretionary; it is what you paid for and did not get.

5. Who you are buying from

Our payments are handled by Paddle, who act as the Merchant of Record for every purchase. That means your contract of sale is with Paddle rather than with us, Paddle's Buyer Terms apply alongside this policy, and Paddle appears on your card or bank statement.

Paddle may grant a refund under their own Buyer Terms, including your statutory right to withdraw from a purchase, even where this policy would not require one. If they do, we honour it and adjust your credit balance accordingly.

One thing to be aware of when you buy credits: you are asking us to make them available for immediate use, and Selene can start spending them straight away. Where you have consented to that immediate access, your statutory right to withdraw may not extend to credits you have already consumed. This is why the guarantee above is based on your unused balance.

6. How to request a refund

Either route works, and both reach the same place:

• Contact us through our contact form, and we will process it with Paddle.
• Or contact Paddle directly at paddle.net, quoting the order reference from your receipt.

Tell us which purchase you mean — the receipt email or the transaction reference is enough. We aim to respond within two business days.

7. How refunds are paid

Approved refunds are returned to the original payment method wherever possible. Paddle processes them, typically within 14 days of approval, though how quickly the money appears depends on your bank or card issuer.

8. Changes

We may update this policy from time to time. The version that applies to a purchase is the one published when you made it, and material changes will be reflected by the "last updated" date above.

9. Contact

Questions about a charge or a refund? Use our contact form and we will come back to you. Selene Hire is provided by Prestidigitation Labs.